O'Naturel

Who Are We?

O’Naturel is operated by the sole proprietorship “Loïc HARNISCH,” with its headquarters located at 4 rue Louis Moreau, 98800 Nouméa, New Caledonia, under RIDET number 1 428 549.001.

O’Naturel has appointed a Data Protection Officer, who can be contacted by emailing contact@onaturel.nc or by sending a letter to the postal address mentioned above.

What Information Does O’Naturel Process?

O’Naturel is an e-commerce platform that allows users to purchase various products online. By registering on O’Naturel, you enter into a legal agreement with us, and we process your data to provide the service according to the terms of this agreement.

To join the O’Naturel network, you must complete our online registration form, where we may ask you to provide information such as your name, email address, date of birth, or contact details. You can also choose to provide additional information about yourself, but this is optional. Since you control your user profile, this information is accessible to you at any time by accessing your profile page, which allows you to correct or update your information at any time.

For safety and security reasons and to ensure the best user experience, we require users to verify their accounts to ensure they are not bots. For this purpose, we may ask for your phone number. We also aim to prevent the creation of fake O’Naturel accounts, which can be used for fraudulent or criminal purposes—these pose threats to the O’Naturel community. We rely on a third party to verify accounts. This third party will retain your phone number for 90 days to investigate potential fraud across various platforms and online services, including O’Naturel. We collect and use your phone number based on our legitimate interests outlined above and to prevent fraud.

If you decide to place an order on the site, we will process your payment information and securely store this data to combat fraud and for auditing/tax purposes. Under data protection law, we are required to collect and process this payment data to execute our contract with you, and our continued retention of this data is justified by our legitimate interests stated above.

To provide a quality service, O’Naturel processes limited data (demographic and location data) to generate targeted advertisements in our legitimate interest, including sharing this data with advertising networks. You can disable this in your settings: you will still see advertisements, but they will be less relevant to you. Through your device’s security settings, you can also prevent or limit the sharing of your device identifiers with third-party advertisers, as well as the use of those identifiers. If you would like more information on this practice or want to confirm whether you have opted out, please contact us.

Finally, we want to stay in touch with you to share promotions and offers. If you have given your consent, we will use your email address and phone number to send you this information. You can change your mind at any time through the app or website settings.

How Long Does O’Naturel Retain My Data?

If you do not log in to your account for a period of 30 months, your profile and all associated photos will be deleted. If you request that your account be deleted through the website, it will become immediately unavailable and will be fully deleted within 30 days.

Correspondence with our customer support team will be retained longer to address any subsequent questions you may have, but it will generally be deleted within six years if no further questions arise.

Anonymous information about activity on O’Naturel is retained longer for statistical and product research purposes but is not attributable to any specific individual once their profile has been deleted.

Information such as payment data, IP addresses, mobile numbers, and email addresses is retained to combat fraud and spam for as long as it remains relevant. This is typically determined by the expiration of the payment method.

What Information Does O’Naturel Collect for Users Under 18?

O’Naturel does not knowingly collect personal information from children or minors, nor does it aim to sell products to them. If we learn that a child, minor, or person under the age of 18 has registered on our site and provided personal information, we will take steps to delete their data and profile. If we delete a profile that violates our child protection rules, we may retain the email address and IP address of such a user to prevent them from circumventing our rules and creating a new profile.

Who Does O’Naturel Share Information With?

We may share aggregated information, including your personal data (but not in a way that directly identifies you), as well as other information (such as log data), with third parties for industry analysis and demographic profiling regarding other products and services.

We share your data with the following categories of third parties:

•IT companies (hardware and software) providing services to support our products

•Fraud prevention and anti-spam providers to protect against criminal activities

•Moderators to monitor activity on the site/apps and approve content

•Advertising partners, marketplaces, and targeted ad providers

•Law enforcement agencies, where required by law or to protect vital interests

•Payment processing and telecommunications companies to facilitate payment for our premium services

We ensure that these parties comply with strict data privacy and protection provisions consistent with this policy. Measures are taken to ensure shared data is anonymized as much as possible.

In the event that O’Naturel or one of its affiliates undergoes a transition or change of ownership, such as a merger, acquisition by another company, reorganization, or sale of all or part of its assets, or in the case of insolvency or administration, we may be required to disclose your personal data.

Your Rights

In accordance with French and European legislation, you have the right to file a complaint with data protection authorities. The main offices of O’Naturel are in New Caledonia, and its principal regulatory body is the CNIL. You can find ways to raise your concerns with the CNIL by visiting their website at www.cnil.fr.

As an EU citizen, you have several rights under European data protection law.

•Right to be informed: What personal data is processed by an organization and why? (this notice).

•Right of access: You can request a copy of your data.

•Right to rectification: If data held is inaccurate, you have the right to have it corrected.

•Right to erasure: You have the right to have your data deleted in certain circumstances.

•Right to restrict processing: In certain circumstances, you can request that processing be stopped but that data be retained.

•Right to data portability: You can request a copy of your data in a machine-readable format that can be transferred to another provider.

•Right to object: In certain circumstances (including when data is processed based on legitimate interests or for marketing purposes), you can object to this processing.

•Rights related to automated decision-making, including profiling: There are various rights in this area where processing carried out solely by automated means results in a decision with legal or significant effects on the individual. In such cases, your rights include ensuring human intervention in the decision-making process.

If you wish to exercise any of the above rights, please visit our contact page or email us at contact@onaturel.nc.

How Does O’Naturel Protect My Personal Data?

O’Naturel has implemented appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technical experts work diligently to ensure your secure use of our site.

While we take reasonable precautions against security breaches of our website, databases, and records, no website or internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We encourage you to take steps to protect your personal data (including your password) and to log out of your account after use. If you lose or share your password, or if another service provider you use experiences a data breach and you have used the same credentials there as on O’Naturel, your personal data could be compromised. If this happens, please report it to customer service via the “Contact Us” page.

Where Is My Personal Data Stored?

We operate a network of servers located in Sydney, Australia, managed by AWS. Data collected by advertising partners may also be stored outside the European Economic Area. We ensure that data is adequately protected by implementing valid legal mechanisms such as EU-approved model clauses, US privacy shield certification, and strong contractual standards. If you would like more information about the nature of the safeguards we have in place, please email us at contact@onaturel.nc.

Does O’Naturel Collect Other Personal Information?

If you contact our customer service, we will receive your email address and may retrieve your IP address as well as any information you send us to resolve your inquiry. We will keep a record of our communications with you, including complaints we receive from you about other users (and from other users about you), for six years after your account is deleted.

Does O’Naturel Use My Data for Other Purposes?

We may use information published in publicly accessible areas of O’Naturel for advertising and promotional purposes on our partner sites and for our associated products. We consider this use to align with our legitimate interests and help improve and personalize your experience on our site to meet your needs.

We use your personal data to resolve issues, disputes, and enforce our Terms of Service.

What Are “Cookies” and What Are They Used For?

We collect information by placing cookies on your computer or mobile device. A cookie is a piece of data stored on the user’s computer or mobile device by their web browser. Cookies store information about your visits to a website, recognize you during login sessions, and save your preferences each time you visit O’Naturel, allowing us to provide the best service to our members.

When you visit public areas of O’Naturel, a session cookie is placed on your computer for the duration of your visit. Persistent cookies (also known as local storage devices) are also placed on members’ computers, so O’Naturel can easily remember the user experience and make logging in faster. We may use persistent tracking cookies on your mobile device primarily for security purposes, to prevent phishing, scams, unauthorized logins, and to help you access your account in case of hacking. We do not use information from you when you are logged out.

You can configure your browser and mobile settings to block cookies and local storage devices, but doing so may prevent access to O’Naturel’s features.

The use of cookies and local storage devices by O’Naturel can be categorized as follows:

1.Strictly Necessary Cookies: For the products and services you have requested, such as purchasing O’Naturel Premium.

2.Performance Cookies: Help us analyze how well our site is working and ensure that members and visitors enjoy the best experience possible.

3.Functionality Cookies: Remember members’ preferences during login, such as chosen language, enabling chatting, adding photos, and sending instant messages.

4.Third-Party Cookies: Related to social networks or plugins requested by members.

5.Advertising Cookies: Improve and target ads to personalize campaigns and avoid repeating the same ones.

O’Naturel uses cookies and local storage devices to identify you, understand your online interests, and enable features like chatting, sharing content, and securely purchasing O’Naturel Premium. Below is a table explaining the functions of O’Naturel’s cookies and their uses.

Cookie Functions and Purposes

1.Analytics and Research: O’Naturel uses Google Analytics to collect information about how visitors use the site. We use this information to compile reports and help improve the site. Cookies collect data anonymously, including the number of site visitors, where they were redirected from, and pages visited. For more information, see Google’s Privacy Policy.

2.Authentication: These cookies help identify our members, allowing them to access all features of O’Naturel, such as uploading photos, chatting, and locating their experience (e.g., choosing their local language or asking O’Naturel to remember them). They also help us remember who invited you to join O’Naturel.

3.Security and Site Integrity: We use cookies and other tools, such as CAPTCHA, to ensure the security of our members. These cookies protect users from spam and fraud and secure personal data when purchasing services on O’Naturel.

4.Site Features and Services: These cookies enable functionalities like photo uploads, chats, instant messaging, account settings, and preferences. They may also include links to other social networking sites and plugins. Third parties placing these cookies on your device are responsible for how they process the data. We recommend reviewing their privacy policies, such as:

•Twitter

•Facebook

•YouTube

•AddThis

5.Performance: These cookies ensure the best experience for members by making navigation easier, pages load faster, and services respond quicker.

6.Targeted Advertising: We sometimes run campaigns using DoubleClick (a Google company) that places cookies. For more details, visit Google’s Ad Policies.

Other Useful Information About Cookies

O’Naturel’s use of cookies and local storage devices may evolve over time. However, they will always fall into one of the categories mentioned earlier. We will inform you of any significant changes to our use of cookies or local storage devices. If you want to learn more about cookies, including Flash/local storage devices, the following websites provide helpful information:

•www.allaboutcookies.org

•www.youronlinechoices.eu

•Adobe’s Flash Player Help

How Can I Exercise My Rights?

Under applicable data protection laws, you have several rights concerning your personal data:

1.Right to Access: You can request a copy of the personal data we hold about you.

2.Right to Rectification: You can request that inaccurate or incomplete data be corrected.

3.Right to Erasure (“Right to Be Forgotten”): Under certain conditions, you can request that your personal data be erased.

4.Right to Restrict Processing: You can request that we stop processing your data but retain it under specific circumstances.

5.Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service provider.

6.Right to Object: You can object to your data being used for specific purposes, including direct marketing.

7.Rights Related to Automated Decision-Making and Profiling: If decisions are made solely based on automated processing that significantly affect you, you have the right to request human intervention.

To exercise any of these rights, please contact us at contact@onaturel.nc or visit our website’s “Contact Us” page.

How Does O’Naturel Handle Data Transfers Outside the EEA?

O’Naturel operates its services from servers located in Sydney, Australia, managed by AWS. Data collected by third-party partners, such as advertisers, may also be processed outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, such as the use of EU-approved standard contractual clauses, the US Privacy Shield certification, and other legally recognized data transfer mechanisms.

If you require more information about these safeguards, please email us at contact@onaturel.nc.

Updates to This Privacy Policy

This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. The most recent update will be noted at the bottom of the policy. We encourage you to review this document periodically to stay informed about how we are protecting your data.

Last updated on: January 10, 2025